Frequently Asked Questions
Everything you need to know about ACASIS high-performance electronics and support.
What is the standard shipping time for ACASIS products?
Orders are typically processed within 1-2 business days. Standard international shipping usually takes 7-15 business days, depending on your location and local customs processing.
Do ACASIS capture cards and hubs require driver installation?
Most ACASIS devices, including our capture cards and USB hubs, are plug-and-play and do not require manual driver installation on Windows, macOS, or Linux systems.
What is your return policy for defective items?
We offer a 30-day money-back guarantee. If your product is defective or arrives damaged, please contact our support team within 30 days of receipt to initiate a return or exchange.
Are ACASIS NVMe enclosures compatible with Thunderbolt 4?
Yes, our high-speed NVMe enclosures are designed to be backwards compatible with Thunderbolt 4, Thunderbolt 3, and USB 4.0 standards to ensure maximum data transfer speeds.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for secure and convenient checkout.
Does my ACASIS product come with a warranty?
Yes, all ACASIS electronic products come with a standard 12-month limited warranty covering manufacturing defects and hardware failures under normal use.